Refund Policy

Returns, Order Cancellation and Right of Withdrawal

* MEDEMA aims to ensure the complete satisfaction of the Customer and therefore undertakes to fully refund the cost of Products returned by the Customer provided they are not worn or damaged, and are accompanied by the related invoice/receipt, following the timing indicated below. Refunds will be issued using the same payment method used for the purchase. Purchased goods may be returned within 14 (fourteen) days from the delivery date. The right of withdrawal does not apply to customized or made-to-order products and in all cases listed under Art. 59 of Legislative Decree No. 206/2005. Products purchased online cannot be refunded or returned at retail stores authorized to sell MEDEMA Products. Shipping costs paid at the time of purchase are non-refundable.

* In the event of withdrawal, and without prejudice to the conditions set out in points 9.1. and 9.6, return shipping costs for sending the Products back to MEDEMA shall be borne by the Customer, and any other costs incurred for the return of the Products will not be reimbursed by MEDEMA.

* In the event of cancellation/withdrawal of a purchase order, MEDEMA undertakes to refund the Customer promptly and no later than 30 (thirty) days from the date of receipt of the request in accordance with the previous point 9.1.

* MEDEMA shall not be held responsible for Products returned that are lost, stolen or damaged, and therefore no refunds or compensations will be issued.

* Pursuant to Articles 64 and 59 of Legislative Decree No. 206/2005, the Customer has the right to withdraw from the Contract without any penalty within 14 (fourteen) business days from the date of receipt of the Products, provided that the purchased items are not customized or made-to-order.

* To exercise the right of withdrawal, the Customer must send a formal request to the email address " rimborsi@medemagioielli.com " expressing the intention to exercise the right of withdrawal pursuant to Art. 64 of Legislative Decree of 6 September 2005, No. 206 (the “Consumer Code”), and indicating the Products for which the Customer wishes to exercise the right of withdrawal, the order number issued at the time of purchase, and the Customer’s bank account details.

* Should the Customer wish to modify or cancel the submitted order, they must promptly send an email to " rimborsi@medemagioielli.com ". MEDEMA will do its best to satisfy the Customer’s request; however, once the Product has been shipped, the order can no longer be cancelled or modified.